ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router User Manual

1. ആമുഖം

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your ARRIS SURFboard G36 Multi-Gigabit Cable Modem & AX3000 Wi-Fi 6 Router. The G36 combines a DOCSIS 3.1 cable modem with an AX3000 Wi-Fi 6 router, offering high-speed internet access and a robust wireless network for your home or small office. Please read this manual thoroughly before setting up your device to ensure optimal performance and proper usage.

2. പാക്കേജ് ഉള്ളടക്കം

താഴെ ലിസ്റ്റ് ചെയ്തിരിക്കുന്ന എല്ലാ ഇനങ്ങളും നിങ്ങളുടെ ഉൽപ്പന്ന പാക്കേജിൽ ഉൾപ്പെടുത്തിയിട്ടുണ്ടെന്ന് ഉറപ്പാക്കുക:

• ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router
• പവർ കോർഡ്
• Ethernet Cable (may be included)
• ക്വിക്ക് സ്റ്റാർട്ട് ഗൈഡ് (ഉൾപ്പെടുത്തിയേക്കാം)

3. ഉൽപ്പന്നം കഴിഞ്ഞുview

The ARRIS SURFboard G36 is a high-performance device designed to deliver fast and reliable internet connectivity. It integrates a DOCSIS 3.1 cable modem for multi-gigabit internet speeds and an AX3000 Wi-Fi 6 router for advanced wireless networking.

ചിത്രം 3.1: മുൻഭാഗം view of the ARRIS SURFboard G36 device.

ഫ്രണ്ട് പാനൽ സൂചകങ്ങൾ

The front panel features LED indicators that provide status information about the device's operation. Refer to the table below for a description of each indicator.

റിയർ പാനൽ പോർട്ടുകൾ

Figure 3.2: Rear panel connections of the ARRIS SURFboard G36.

• COAX Port: Connects to your cable wall outlet for internet service.
• 2.5 Gbps ഇതർനെറ്റ് പോർട്ട്: For connecting a high-speed device like a computer or switch.
• Gigabit Ethernet Ports (x4): For connecting wired devices such as computers, gaming consoles, or smart TVs.
• റീസെറ്റ് ബട്ടൺ: Used to restore factory default settings (requires a paperclip or similar object).
• പവർ പോർട്ട്: ഉൾപ്പെടുത്തിയിരിക്കുന്ന പവർ അഡാപ്റ്ററുമായി ബന്ധിപ്പിക്കുന്നു.

4. സജ്ജീകരണ നിർദ്ദേശങ്ങൾ

4.1 നിങ്ങൾ ആരംഭിക്കുന്നതിന് മുമ്പ്

• Contact your Internet Service Provider (ISP) to confirm compatibility and service requirements. The ARRIS G36 is approved for Cox, Spectrum, Xfinity, and others.
• Disconnect any existing modem and router from your network.
• Ensure you have your ISP account information readily available for activation.

4.2 ഹാർഡ്‌വെയർ ഇൻസ്റ്റലേഷൻ

1. കോക്സിയൽ കേബിൾ ബന്ധിപ്പിക്കുക: Connect one end of a coaxial cable (not included) to the COAX port on the rear of the G36 and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. പവർ ബന്ധിപ്പിക്കുക: Connect the included power cord to the Power port on the G36 and then plug the other end into an electrical outlet. The Power LED on the front panel should illuminate.
3. Wait for Online LED: Allow the G36 to power on and establish a connection. This may take several minutes. The Online LED on the front panel will turn solid green once the modem is successfully connected to your ISP's network.
4. (Optional) Connect Wired Devices: For wired connections, connect an Ethernet cable from the 2.5 Gbps Ethernet port or any of the Gigabit Ethernet ports on the G36 to your computer or other network device.

4.3 Service Activation

After hardware installation, you must activate your G36 with your Internet Service Provider. This process typically involves:

• നിങ്ങളുടെ ISP-യുടെ ഉപഭോക്തൃ പിന്തുണാ ലൈനിൽ വിളിക്കുന്നു.
• Providing the MAC address (CM MAC) and Serial Number (S/N) located on the label on the bottom or back of your G36.
• Following the instructions provided by your ISP to complete the activation.

Some ISPs may offer an online activation portal. Refer to your ISP's documentation for specific activation procedures.

5. പ്രവർത്തന നിർദ്ദേശങ്ങൾ

5.1 Wi-Fi-ലേക്ക് ബന്ധിപ്പിക്കുന്നു

The G36 broadcasts a Wi-Fi network. The default Wi-Fi network name (SSID) and password (Wi-Fi Key) are printed on the label on the bottom or back of your device.

1. On your wireless device (laptop, smartphone, tablet), open the Wi-Fi settings.
2. Select the Wi-Fi network name (SSID) that matches the one on your G36 label.
3. Enter the Wi-Fi Key (password) when prompted.
4. Your device should now be connected to the internet via Wi-Fi.

5.2 ആക്സസ് ചെയ്യുന്നു Web മാനേജർ

You can configure advanced settings of your G36 through its web-അധിഷ്ഠിത മാനേജ്മെന്റ് ഇന്റർഫേസ്.

1. Ensure your computer is connected to the G36 via Ethernet or Wi-Fi.
2. എ തുറക്കുക web ബ്രൗസർ (ഉദാ. ക്രോം, ഫയർഫോക്സ്, എഡ്ജ്).
3. വിലാസ ബാറിൽ, ടൈപ്പ് ചെയ്യുക 192.168.0.1 or 192.168.100.1 and press Enter. (The exact IP address may vary; check the label on your device or your ISP's documentation).
4. Enter the default username and password. These are typically printed on the device label. Common defaults are അഡ്മിൻ ഉപയോക്തൃനാമത്തിനും പാസ്വേഡ് for password, or a unique password provided on the label.
5. Once logged in, you can configure Wi-Fi settings, network security, parental controls, and other advanced features.

പ്രധാനപ്പെട്ടത്: For security, it is highly recommended to change the default Wi-Fi password and the web manager login password after initial setup.

6. പരിപാലനം

6.1 Rebooting the Device

Periodically rebooting your G36 can help resolve minor connectivity issues and improve performance. To reboot:

1. Unplug the power cord from the back of the G36.
2. Wait for at least 10-15 seconds.
3. Plug the power cord back into the G36.
4. Allow several minutes for the device to power on and reconnect to your ISP's network.

6.2 ഫേംവെയർ അപ്ഡേറ്റുകൾ

Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP or ARRIS support.

6.3 വൃത്തിയാക്കൽ

To clean the exterior of your G36, use a soft, dry cloth. Do not use liquid cleaners or aerosol sprays, as they may damage the device.

7. പ്രശ്‌നപരിഹാരം

7.1 ഇന്റർനെറ്റ് കണക്ഷൻ ഇല്ല

• കേബിളുകൾ പരിശോധിക്കുക: എല്ലാ കേബിളുകളും (കോക്സിയൽ, ഇതർനെറ്റ്, പവർ) സുരക്ഷിതമായി ബന്ധിപ്പിച്ചിട്ടുണ്ടെന്ന് ഉറപ്പാക്കുക.
• LED-കൾ പരിശോധിക്കുക: Verify that the Power and Online LEDs on the front panel are solid green. If the Online LED is blinking or off, the modem is not connected to your ISP's network.
• റീബൂട്ട്: Perform a power cycle (unplug, wait 15 seconds, plug back in) on the G36.
• ISP-യെ ബന്ധപ്പെടുക: If the issue persists, contact your Internet Service Provider to confirm service status and modem activation.

7.2 Slow Internet Speeds

• Test Wired Connection: Connect a computer directly to the G36 via an Ethernet cable and test speeds. If wired speeds are normal, the issue may be with your Wi-Fi network.
• വൈ-ഫൈ ഇടപെടൽ: Move the G36 away from other electronic devices that may cause interference (e.g., microwaves, cordless phones).
• ചാനൽ തിരക്ക്: ൽ web manager, try changing your Wi-Fi channel to a less congested one.
• ISP Service: Contact your ISP to verify your subscribed speed plan and check for any network issues in your area.

7.3 Wi-Fi Not Broadcasting or Connecting

• Check Wi-Fi LED: Ensure the Wi-Fi LED on the front panel is solid green.
• Verify SSID/Password: Double-check that you are selecting the correct Wi-Fi network name (SSID) and entering the correct password (Wi-Fi Key).
• റീബൂട്ട്: Reboot the G36.
• ഫാക്ടറി പുന et സജ്ജമാക്കുക: As a last resort, you can perform a factory reset by pressing and holding the Reset button on the rear panel for 10-15 seconds with a paperclip. മുന്നറിയിപ്പ്: This will erase all custom settings and restore the device to its default configuration. You will need to reconfigure your Wi-Fi settings and potentially reactivate with your ISP.

8 സ്പെസിഫിക്കേഷനുകൾ

9. വാറൻ്റിയും പിന്തുണയും

9.1 ഉൽപ്പന്ന വാറന്റി

For information regarding the warranty of your ARRIS SURFboard G36, please refer to the warranty card included with your product or visit the official ARRIS website. As this is a renewed product, specific warranty terms may be provided by the Amazon Renewed program or the seller. Please consult your purchase documentation for details.

9.2 സാങ്കേതിക പിന്തുണ

If you encounter issues that cannot be resolved using the troubleshooting steps in this manual, please contact ARRIS Technical Support or your Internet Service Provider for assistance.

• ARRIS പിന്തുണ Webസൈറ്റ്: www.arris.com/support
• ISP Support: Refer to your Internet Service Provider's contact information.