Bartender Software

സ്പെസിഫിക്കേഷനുകൾ

• Product Name: BarTender Support System
• പിന്തുണ ചാനലുകൾ: Web-based support case creation
• Availability: Based on business hours and request time
• Priority Levels: Urgent / Business Critical, High / Degraded Service, Normal, Low
• Office Hours: Monday to Thursday – Americas (4 am6 pmm PST), EMEA (9 am6 pmm CET), APAC9 am6 pm6pm CST), Jap9 am5 pmm-5pm JST); Friday – 9 am5 pm9am-5pm CET)

ഉൽപ്പന്ന ഉപയോഗ നിർദ്ദേശങ്ങൾ

BarTender® Software Information Sheet

For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.

How to Create a New Support Case

1. Navigate to the [Contact Support] webpage: Open the webpage and expand the dropdown menu. Select “I want to log a new Support Case.”
2. Enter your BarTender Support Number: Input your
   Support Number and click Continue.
   • Finding your Support Number:
   • In BarTender Designer: Go to Help > About.
   • In BarTender Cloud: Navigate to Manage Cloud Account > General.
3. Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
4. Receive your Ticket ID: After submission:
   • Your Support Ticket number/ID displays at the top of the screen.

കുറിപ്പ്: The availability of live support channels will be determined automatically based on your request time and our business hours.

For mission-critical production issues, when submitting your incident via the web രൂപം, web formive a guaranteed two (2) business hours first response time at the provided email address, make sure to:

1. Fill in every field.
2. Select urgent for the business impact of your issue.
3. For BarTender Cloud, critical availability issues enable the Cloud Outage checkbox.

Technical Support Office Hours

Support is available during specific hours bathe sed on the region.

Refer to the following schedule:

	തിങ്കൾ മുതൽ വ്യാഴം വരെ	വെള്ളിയാഴ്ച
അമേരിക്കകൾ	4 am - 6 pm PST
EMEA	9am – 6pm CET	9am – 5pm CET
എപിഎസി	9 am – 6 pm CST
ജപ്പാൻ	9am – 5pm JST

All offices observe local holidays. A full list of holiday closures can be found at: https://www.bartendersoftware.com/about/holiday-closures/

Priority Level Definitions

Urgent / “Business Critical”	The highest priority. This status represents a complete loss of service or a significant feature that is completely unavailable. This status only applies to BarTender installations already running in production and will not be applied to development issues or problems in stagപരിസ്ഥിതികൾ.
ഉയർന്ന / “Degraded Service”	This status includes intermittent issues or a significant feature that is partially unavailable. This status only applies to BarTender installations already running in production and will not be applied to development issues or problems in stagപരിസ്ഥിതികൾ.
സാധാരണ	This status includes product questions, feature requests, and issues that do not affect production.
താഴ്ന്നത്	This status includes routine questions and minor usability issues.

For detailed information on availability, support channels, and time targets, visit the Availability and Channels for Support section on bartendersoftware.com.

Visit Availability and Channels for Support for further information and conditions on our time targets, support channels, and availability.

bartendersoftware.com

© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo, and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN

പതിവുചോദ്യങ്ങൾ

പ്രമാണങ്ങൾ / വിഭവങ്ങൾ

BarTender Bartender Software [pdf] ഉപയോക്തൃ ഗൈഡ് Bartender Software, Software

റഫറൻസുകൾ

• ഉപയോക്തൃ മാനുവൽ